Last Updated: 11 Aug 2023

Thank you for choosing [Your Wedding Film Studio] for your special day. We take great pride in providing you with high-quality wedding films and exceptional service. This Return and Refund Policy outlines our policies regarding returns, refunds, and cancellations. Please read this policy carefully before making a purchase.

Cancellation Policy

1. Cancellation by Client: In the event that you decide to cancel your contract for wedding film services with [Your Wedding Film Studio], please notify us in writing as soon as possible. Cancellation fees will apply based on the following schedule:

– [Number] days or more before the event: [Percentage]% of the total contract amount is non-refundable.

– [Number] days or less before the event: [Percentage]% of the total contract amount is non-refundable.

2. Cancellation by Facts N Fiction Studio : In the unlikely event that we need to cancel your contract due to unforeseen circumstances or events beyond our control, we will provide you with a full refund of any payments made.

Refund Policy

1. Satisfaction Guarantee: We are committed to delivering wedding films that meet and exceed your expectations. If you are not satisfied with the final product, please contact us within [Number] days of receiving your film. We will work with you to address your concerns and make reasonable efforts to rectify the issue.

2. Refunds for Cancellations : If you cancel your contract according to our cancellation policy, refunds will be processed as follows:

– [Number] days or more before the event: [Percentage]% of the total contract amount will be refunded.

– [Number] days or less before the event: No refund will be provided.

3. Technical Issues : In the event of technical errors or problems with the final wedding film, [Your Wedding Film Studio] will make every effort to correct the issue. If the issue cannot be resolved to your satisfaction, a partial or full refund may be provided, depending on the severity of the problem.

Return Policy

Due to the personalised and creative nature of our services, physical returns are not applicable to wedding film products. However, if you encounter any technical issues with the delivery of your film, please refer to our Refund Policy above.

Contact Us

If you have any questions, concerns, or requests regarding our Return and Refund Policy, please contact us at [contact email or phone number]. We are here to assist you and ensure that your experience with Facts N Fiction Studio is exceptional.

By engaging in our services, you agree to the terms of this Return and Refund Policy.